Refund, Return & Exchange Policy
Returns
Ontario, L1S2E3, Canada
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 30 days. If you used multiple payment methods, the refund will be split proportionally.
Exchanges
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Additional Information
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FAQs
Below are some common questions about shipping, returns, and exchanges
I do not have my original KΝΟΧ packaging to return my item(s) in. What can I use instead?
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If I pay with Gift card, will I receive refund back onto my gift card?
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Can I exchange my purchase for something else?
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What to do if I receive a faulty or a defective item?
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What to do if I received the wrong item?
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Does KNOX make sale price adjustments?
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I no longer have the return labels, where can I get a new one?
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How can I return my order?
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How do I prepare my return?
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What items are non-returnable?
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