KNOX Privacy Policy

Effective Date: March 1, 2025

This Privacy Policy explains how KNOX ("we," "us," or "our") collects, uses, and discloses your personal information when you visit our knoxcovers.com (the "Website") and use our services.

We may collect information about you in a variety of ways, including:

Personal Data: Personally identifiable information, such as your name, shipping address, email address, and telephone number, that you voluntarily give to us when you register with the Website or when you choose to participate in various activities related to the Website, such as online chat and review boards.
Derivative Data: Information our servers automatically collect when you access the Website, such as your IP address, browser type, operating system, access times, and the pages you have viewed directly before and after accessing the Website.
Financial Data: Financial information related to your payment method (e.g., valid credit card number, provider, expiration date) that we may collect when you purchase, order, return, exchange, or request information about our services from the Website.

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected via the Website that pertains to you to:

• Create and manage your account.
• Process your transactions and manage your orders.
• Send you a confirmation of your order.
• Respond to customer service requests and support needs.
• Email you regarding your account or order.
• Fulfil and manage purchases, orders, payments, and other transactions related to the Website.
• Send you marketing communications.
• Improve the Website and our services.
• Monitor and analyze usage and trends to improve your user experience with the Website

We may use cookies, web beacons, tracking pixels, and other tracking technologies on the Website to help customize the Website and improve your user experience. When you access the Website, your personal information is not collected through the use of tracking technology. Most browsers are set to accept cookies by default. You can remove or reject cookies, but be aware that such action could affect the availability and functionality of the Website.

You have the right to access, update, and delete your personal information. You can also opt out of receiving marketing communications from us.

Here are some ways to exercise your choices:

1. Access and Update Your Information: You can access and update your personal information through your account settings.
2. Opt Out of Marketing Communications: You can unsubscribe from our marketing emails by clicking the "unsubscribe" link at the bottom of any marketing email you receive from us. You can also opt out of receiving marketing communications by contacting us.

Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, some information may be retained in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our Terms of Use, and/or comply with legal requirements.

We take reasonable steps to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no website or Internet transmission is completely secure. We cannot guarantee the security of your personal information.

We do not knowingly collect personal information from children under the age of 13. If you are a parent or guardian, and you believe your child has provided us with personal information, please contact us. We will take immediate steps to remove the information from our systems.

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will post the revised Privacy Policy on the Website and update the "Effective Date" above. We encourage you to review this Privacy Policy periodically.

If you have any questions about this Privacy Policy, please contact us at:

Email: Support@knoxcovers.com
Phone: +1 855-952-7726
Address: 410 Finley Avenue
Ajax, Ontario L1S 2E3
Canada

This Privacy Policy is designed to comply with applicable data privacy laws in the United States and Canada, including:

California Consumer Privacy Act (CCPA): We provide California residents with specific rights regarding their data, including the right to know what data is collected, delete it, and opt-out of its sale.
Children's Online Privacy Protection Act (COPPA): We protect the privacy of children under 13 in the USA.
General Data Protection Regulation (GDPR) (if applicable): While GDPR applies to the European Union, it sets a high standard for data privacy. We strive to follow these principles for all users, regardless of location.